Inside the Business of Customer Care
Featuring: Inside CCMC – a Web Series
Create a series of video clips for a new website launch. The videos provide more insight into the company’s four partners, their history together,
philosophies on the customer care experience, and what some of their clients have to say.
The main challenge was scheduling. As a thriving business, the owners were rarely available at the same time for interviews or for in-the-office filming. We needed to find a way to differentiate staff from client testimonials. Other challenges included covering a dozen topics without repetition, finding ways to show the principals in action for an intellectual-based company, and to explain their data services in an engaging way to solicit prospects.